FAQ:

Do you make custom shoes?
As of right now we do not offer custom orders.
We DO offer the option of 2 different sizes at no additional cost. i.e. If one foot is larger than the other we can make 2 different sizes for one pair. Contact us after placing your order to let us know if you would like this option.


How long does it take to receive my order?
Orders may take up to 2 weeks (14 days) before being shipped out. Once your order has shipped it generally takes 3 business days (common) up to 7 business days (rare) for your order to reach you in the U.S.A.
International orders take 1-2 weeks to reach you.


What do I do if my product arrives damaged?
Please contact us if your item(s) arrive damaged. Pictures of the damage may be requested. We look over all of our products before we ship them out in order to ensure everything is up to our standards. Please note that leather is a natural product and although we try our hardest to use the best parts of the hide; scratches, blemishes, and inconsistencies in the nap of the leather may differ or occur. These are NOT considered damages to the product.

How do Höss shoes fit?
Höss shoes are designed to fit snug and mould to your foot with wear over time. Often shoes will fit tight when you first receive them. We recommend a thumbs width gap between the end of your large toe and the end of the shoe. 

Do you make wide or narrow sizes?

Currently we do not offer wide or narrow sizes. A future goal of ours is to eventually offer these sizes. When this happens, info on width sizes will become available.

Is it normal to see the outline of my foot in your shoes?
Since our shoes are made with soft and supple leathers it is normal for the shoe to take shape to your foot for some people. This allows for the shoe to become the shape of your foot allowing for comfort and a more natural fit/experience, rather than your foot taking the shape of the shoe like in shoes with liners, heel cups, and shaped toe boxes.

 

Sizing:

Shoes generally fit true to size. Our shoes are designed to fit a little snug. Shoes may be slightly tight when new. This is normal as the soft suede uppers will stretch and mould to your foot, creating a custom fit. Half sizes please order next size up.

Not sure what size to get? Please contact us here. We'd love to assist you and get the best size recommended.

Mens

(US Sizes)

Womens

(US Sizes)

Insole

Length

(CM)

4

5

23

5

6

23.5

6

7

24

7

8

25

-

9

25.5

8

-

26

9

10

27

10

11

28

11

12

29

12

13

30

How long will a pair of Höss shoes last?

Höss shoes will wear differently person to person. Our shoes are minimal and designed as a lifestyle shoe. Although we've hiked, biked, worked, and ran in our shoes, we recommend taking it easy as they are handmade. We do not have the machines or adhesives used in a large shoe factories and your shoes will eventually need to be replaced. We design and price our shoes at a point in which you can replace your Höss shoes seasonally through out the year without breaking the bank. We've had our shoes last anywhere from 3 months to 1+years. If you are hard on your shoes or find yourself wearing through shoes quickly, dragging your toes/heels, etc. please understand that Höss shoes may not last long in those conditions.

 

How do I clean my Höss shoes?

Use a suede brush to clean off dirt. Then you can go with a slightly damp cloth and lightly rub the dirty spots. After doing so, go over the newly cleaned spot again with a suede brush to restore the nap of the suede. For tough stains it is best to gather information from a leather professional. It is recommended to spray your shoes with a suede/leather protector. For recommendations please contact us.

 

Will your shoes color rub onto my feet/socks?

Not often does it occur but sometimes our darker colors will rub off onto your foot or sock. This will decrease with wear of the shoes. Generally items that become stained may be cleaned easily.

 

Do you ship internationally?

Yes! We now offer flat rate international shipping. Prices start at $15 to Canada and $20 to the rest of the world. Find live shipping costs in your cart when checking out.

Do you offer expedited shipping?

Yes, please contact us no less than 1 month before the date you need your order. 

 

Where can I buy Höss shoes?

To offer a modest priced product that is handmade with ethically sourced materials, Höss shoes are sold exclusively online.

 

Where are Höss shoes manufactured?

Our shoes are designed and handmade in Denver, CO, U.S.A. using materials and components all sourced within the U.S.A.
 

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Shoes made by hand in the Southwest USA

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